Payments
Accepted for Boracay Hotel Packages
TERMS AND
CONDITIONS
Please read and understand
The following terms and conditions apply to all Travel organized by
WOW Philippines Travel Agency Company, Inc. (herein after referred
to as “WOW Philippines Travel Company”) For this purpose, the term
“Travel” shall include any combination of international or domestic
flights from your point of origin to your final destination, and
include all hotels, resorts, accommodations, excursions, tours,
transfers, rentals, etc., that have been organized on your behalf by
WOW Philippines Travel Company.
If your booking includes Boracay Flights or Boracay Accommodations
or other service, provided by someone other than WOW Philippines
Travel Company or its appointed agents, whether WOW Philippines
Travel Company has acted as the agent or not, then your contract
shall be subject to the conditions set forth in the applicable
Philippines Travel and Tour Operator’s policies, or in the case of
an Airline, the airline's applicable booking conditions. These
conditions do not affect your statutory rights.
Any arrangements which you make while on your Boracay Vacation and
which are not made through WOW Philippines Travel Company are ones
for which we have no responsibility or liability.
1.
Making a Booking
When you make a booking with us you undertake that you have the
authority to accept and do accept these booking conditions on behalf
of yourself and your party. A contract will exist upon our accepting
any monies from you towards the booking or upon the issue of our
confirmation or itinerary, whichever is the earlier. These
conditions in conjunction with the information set out in our
published information form the entire agreement between yourself and
WOW Philippines Travel Company.
When you make a booking with WOW Philippines Travel Company and we
accept it, the total cost of the Philippines Travel Package becomes
due and payable immediately, unless we have agreed in writing that
you should pay an initial deposit. In any event, the full amount of
your Boracay Travel Package must be credited to WOW Philippines
Travel Company a minimum of 30 days BEFORE your scheduled
departure. (some services require full payment to confirm booking)
2.
Prices
Prices are fixed at the time of booking and generally will not be
subject to any surcharges. The only exception will be an increase in
our costs arising as the result of any government action including
but not limited to, new or increased taxes such as VAT. When a
surcharge is payable an administration charge of $5.00 per person,
together with an amount to cover travel agents commission (if
applicable) will be added. If this means that you have to pay more
than 20% of the original booking price you will be entitled to a
full refund of all monies paid in respect of your booking, except an
amendment charge. Should you decide to cancel because of this then
you must exercise your right to do so within fourteen days from the
date we advised you of the amount due.
We reserve the right to change our prices at any time before you
book including any special rates that we may offer from time to
time, which may not be the same as those published on this website.
Please note that ALL RATES are determined based on the actual time
of travel, and NOT the booking date. In some cases, posted rates may
expire or become invalid after the booking date and before the
actual date of travel. In this case, we will confirm and charge the
new rate that will be in effect at the time of travel. (see VALID
FROM DATES below room rates, to confirm validity)
3.
Payments
WOW Philippines Travel Company accepts payment by (1) bank
transfer, (2) cash payment, (3) check, or (4) credit card.
Bank Transfer
ALL PAYMENTS made by bank transfer should be made to the
following WOW Philippines Travel Company Metro Bank account:
(Absolutely NO Other Account)
Dollar Account:
(Remittance From Outside the Philippines)
|
Remit to: |
WOW Philippines Travel Company |
|
Swift Code: |
MBTCPHMM |
|
Account
Number: |
411-2-41100176-2 |
|
Bank Name: |
.Metro Bank |
|
Bank
Address: |
PRC-JP. Rizal Branch
397-JP. Rizal Corner of Binakod
Street |
|
Branch: |
Makati Philippines |
|
Phone
Number: |
+632-896-0826 |
Peso Account:
(Remittance From Inside the
Philippines)
|
Remit to: |
WOW Philippines Travel Company |
|
Account
Number: |
411-3-41102251-0 |
|
Bank Mane: |
.Metro Bank |
|
Bank
Address: |
PRC-JP. Rizal Branch
397-JP. Rizal Corner of Binakod
Street |
|
Branch: |
Makati Philippines |
|
Phone
Number: |
+632-896-0826 |
4.
NOTE: For security reasons, we DO NOT accept bank transfers to any
other bank account.
Cash Payments
Cash payments may be received in our Ortigas Center Office,
Amberland Plaza, Suite 306, Dona Julia Vargas Avenue, Pasig City
Metro Manila Philippines 1605, but
should NOT be sent by mail, in parcels or by any other
non-secure method, without prior written approval from WOW
Philippines Travel Company. All CASH payments as-well as any other
payment method will receive and official BIR receipt.
Checks
Checks may be accepted as payment, but often require lengthy
processing times of up to 6 weeks before release. Payments made by
check are not considered “paid”, until fully cleared by our Metro
bank and released for payment.
Western Union
With
245,000 Western Union Agent locations worldwide, it is easy to send
and receive money. Choose to send money in minutes, the next day or
directly to a bank account. Use cash, a credit card, or a debit
card.
Credit Cards
For security reasons, Credit Card payments using your, Visa,
MasterCard, American Express are accepted online, via XOOM our
credit card processing company. If you already have a Paypal Account
you can click on the Paypal link to make your payment.
Paypal by XOOM
XOOM Payments
5.
Receipt of Payment
Upon receipt of payment, you will receive the following, (1) a WOW
Philippines Travel Company confirmation number, (2) a detailed trip
itinerary, (3) Airline tickets (as required) and (4) an official
receipt showing your full payment.
6.
Changes by You
If you wish to change your booking with WOW Philippines Travel
Company in any way and we can accept the change, we reserve the
right to charge $5.00 per person, per amendment provided that your
instructions are provided in writing, and are received at least 60
days prior to your scheduled departure. Thereafter, except as
provided by applicable law, cancellation charges as specified in
Condition 7 below, shall apply.
7.
If
You Cancel your Booking
You or any member of your party may cancel all or part of your
Travel at any time, proved that the cancellation is made in writing
to us by the person who made the original booking. You will receive
a refund of the amount paid (excluding any amendment charge) less
the cancellation fees specified below.
|
Period
before Scheduled Departure Date that Notice of Cancellation
is Received |
Cancellation Charge as % of Booking Price |
|
46 days or
more |
None |
|
31 - 45
days |
25% |
|
15 - 30
days |
50% |
|
Less than
15 days |
100%(no
refund) |
8.
Special note:
If your WOW Philippines Travel package includes international or
domestic air tickets ,
WOW
Philippines Travel Company acts as an agent for the airline or
Boracay flight consolidator and the airline or flight consolidators'
cancellation or amendment charges shall apply.
9.
If
We Amend your Booking
It is unlikely that we will have to amend your Boracay Travel
Package booking. However, occasionally changes may become necessary
which we reserve the right to make at any time. Most of these
changes are minor and we will advise you at the earliest possible
date. Boracay Flight times and carriers set out in publicity
material are subject to change and all details given to you are for
guidance only.
Confirmed dates will be as shown on your itinerary and air tickets.
Should a material change become necessary, we will inform you as
soon as reasonably possible. You may decide whether or not to accept
the change, however you must accept or reject the proposed change in
writing within 72 hours of notification, otherwise we will assume
that you have accepted the proposed change.
A material change is one made to your travel arrangements before
departure, involving change of departure or arrival airport (other
than between airports within the same city airport system) outward
or return Boracay flights being re-scheduled by more than 12 hours,
or by substitution of accommodation originally booked with one of a
lower grade. If we alter the airline, aircraft type operating your
Boracay flight or routing, this is not considered a material change
and we will be under no obligation to notify you of such change in
advance.
If you do not wish to accept a material change, we will give you a
full refund and in addition, whether or not you accept a material
change prior to departure, we will also give you compensation for
your inconvenience based on the following:
|
Period
before Scheduled Departure Date within which a material
change is notified |
Compensation payable to you or your travel agent, per person |
|
30 days or
more |
Nil |
|
15 days to
29 days |
$10 |
|
14 days or
less |
$20 |
10.
These are the only forms of compensation that may be paid to you. As
we do not control the day-to-day management of your Boracay
accommodations, it is possible that we may be advised that the
reserved Boracay accommodation may not be suitable or available upon
your arrival. If this happens, we will endeavor to provide
accommodation of at least the same standard, in the same geographic
area. If only accommodation of a lower standard is available, then
we will refund the difference of the advertised price between the
accommodation booked and that available together with compensation
of $10.00 per person for your inconvenience.
IMPORTANT NOTICE: We are not responsible for changes which
arise as a result of events outside of our control, such as
technical or maintenance problems with transportation, changes
imposed by re-scheduling or cancellation of Boracay flights by an
airline, or main charter company, war or threat of war, civil
strife, industrial disputes, natural disasters, bad weather or
terrorist activity.
11.
If
We Cancel your Booking
We reserve the right in any circumstance to cancel your booking.
However, in no case will we cancel your booking less than 30 days
prior to departure, unless it is for reasons outside of our control
or for non-receipt of payment by you. If we do cancel your booking
(other than for late or non-payment) we will offer you a full refund
of all monies paid in respect of the Boracay Travel booking.
12.
Our Liability
Our obligations, and those of our suppliers providing any service or
facility involved in any part of your Boracay Travel are to take
reasonable skill and care to arrange for the provision of such
services and facilities and, where we or our supplier is actually
providing the service or facility, to provide them with reasonable
skill and care. Compliance with any applicable regulatory
requirements (such as, for example, those of the Civil Aviation
Authority) will be proper performance of our, and our suppliers’,
obligations. You must show that reasonable skill and care has not
been used, if you wish to make any claim against us.
13.
Documentation
Where Boracay travel and health documents are necessary to comply
with the requirements of the Philippines Islands you may wish to
visit, then it is YOUR RESPONSIBILITY to procure them. If failure to
obtain any such documents results in fines, surcharges or any other
financial penalty being imposed upon us, then you agree to reimburse
us accordingly. You must ascertain by consulting your own doctor, if
necessary the specific precautions deemed prudent for the country or
destination you intend to visit and to ensure that the appropriate
medication, inoculations or other precautions are taken.
14.
Conditions of Carriage & Boracay Accommodations
We are neither a carrier nor a provider of Boracay accommodations.
Each journey (whether undertaken or not) that you book by land, sea
or air is governed by the conditions of the carrier undertaking to
provide that carriage. Some of these conditions limit or exclude
liability and are often the subject of international agreements.
Copies of the applicable agreements are available for inspection at
the offices of the carrier concerned.
It is your responsibility to re-confirm the onward or return sectors
of any air journey with the carrier concerned or such carrier’s duly
authorized Boracay Travel agents and according to such carrier’s
regulations. When you book Boracay accommodations (whether provided
or not) its availability or provision is subject to the ‘house
rules’ of the Boracay hotel or other Boracay accommodation providing
or undertaking to provide such accommodations.
15.
Termination
We reserve the right in our absolute discretion to terminate your
Boracay Travel without notice should your behavior be such that it
is likely in our opinion, to cause distress, damage, annoyance or
danger to any other person. In such circumstances, no refund or
compensation will be due to you.
16.
Unused Services
No refund will be due to you in respect to the non-utilization of
any part of the Boracay Travel arrangements made for you, by WOW
Philippines Travel Agency.
17.
Insurance
It is a condition of the agreement between
us, that you take out adequate Boracay Vacation insurance against
cancellation charges, unexpected curtailment of your vacation,
medical expenses arising overseas including repatriation, loss or
damage to luggage and personal liability claims against you.
Should you fail to secure such Philippines Travel Insurance coverage
prior to your Philippines Travel, then you accept full
responsibility for yourself and all of the members of your party,
and indemnify WOW Philippines Travel Agency and our overseas
Philippines Travel agents and representatives (as applicable) for
any and all costs that may arise, which would otherwise have been
met, had such Philippines travel insurance been in force.
18.
Complaints
We do our VERY BEST to ensure that your Boracay travel arrangements
go according to plan. However, if you have a complaint arising out
of what we have agreed to provide for you, please let us know at the
earliest possible opportunity. If necessary by calling our main
office at +63-2-636-1980, or our 24 hour emergency hotline at
+63-916-374-1110, from wherever you may be. If a problem arises
during your Boracay trip, please contact us immediately, so we can
help you.
If your complaint cannot be resolved locally, you should advise us
within 30 days of the incident, in writing, by giving your WOW
Philippines Travel Company confirmation number, a detailed
description of your complaint and other relevant information. Please
mail written complaints or feedback to:
Mary Jane P. Bangga
Vice-President / COO
WOW Philippines Travel Agency, Inc.
Please Note: that if you do not
follow our complaint procedure, we CAN NOT accept
responsibility for your complaint, as we would have been deprived of
the opportunity to investigate the matter on your behalf, and where
possible, help you to resolve the problem.
19.
Applicable Law
Any contract or dispute between us and these Boracay Reservations
conditions are to be governed by and construed in accordance with
Philippines law. Both parties agree to submit to the exclusive
jurisdiction of the Courts of Manila City, Philippines.
20.
Effective Date
The effective date of this policy is June 26, 2005. It replaces all
prior privacy policies issued by WOW Philippines Travel Company. We
reserve the right to change our policy at any time. Revisions of
this policy will be posted on our WOW Philippines Websites and
mailed to our customers periodically, as required by law. Visitors
to this Boracay Travel Website should review our policies from time
to time to stay abreast of changes.
Ortigas
Center Office
Emergency Numbers
